Shipping Policy

We offer free shipping for all our pilates machines with Standard Ground Shipping (UPS or Fedex or equivalent logistics company) to US mainland,Canada ,UK and EU countries,

TO US:

  • We ship from US
  •  Normally 5-8 business days (for reference only) and plus 1-3 business days processing time (note: unless we specifiy different processing time on the listing page)
  • Sometimes new stock on the way,so total delivery time to you may up to 15-25 days ,if this is true ,this shipping info will show you at product listing page and checkout steps
  • Shipping service not availalble for Alaska, Hawaii and U.S. territories.
  • Shipping service not availalble for APO or FPO addresses in US
  • PO box address not acceptable

TO EU countries

  • We ship from DE
  • Normally 5-8 business days (for reference only) and plus 1-3 business days processing time
  • Sometimes new stock on the way,so total delivery time to you may up to 20-30 days ,if this is true ,this shipping info will show you at product listing page and checkout steps
  • If your address is in a remote area,islands etc that out of shipping service range,we will inform you to cancel the order
  •  NO taxs or fees for customers to pay. We responsible

TO UK 

  • We ship from UK
  • Normally 5-8 business days (for reference only) and plus 1-3 business days processing time
  • Sometimes new stock on the way,so total delivery time to you may up to 20-30 days ,if this is true ,this shipping info will show you at product listing page and checkout steps
  • If your address is in a remote area,islands etc that out of shipping service range,we will inform you to cancel the order
  •  NO taxs or fees for customers to pay. We responsible

 

TO Canada 

  • We ship from Canada
  • Normally 5-8 business days (for reference only) and plus 1-3 business days processing time
  • Sometimes new stock on the way,so total delivery time to you may up to 20-30 days ,if this is true ,this shipping info will show you at product listing page and checkout steps
  • If your address is in a remote area,islands etc that out of shipping service range,we will inform you to cancel the order

Special Note

  • If any damage to the carton box when you receive, please sign firstly,if possible, note any damaged crates/boxes on the delivery slip.then You must report any damage discovered AFTER unpacking to us within 48 hours of receipt. Retain all packing materials.Photographs, if possible, are a very helpful tool in preparing an insurance claim.
  • Depending on the extent of the damage of inside content, we will either ship replacements parts and/or replace the item.

 

Support

Have a Question?

Contact Us →
Currently, we mainly ship from our warehouse in US / CA / UK / EU countries
All orders ship within 2-3 business days. Delivery typically takes 5-10 business days within the continental US/UK/EU/CA . Free shipping is included on every reformer, with full tracking and signature on delivery.
NO,it is totally free shipping to you if you live in continental address in US,Canada,UK,and EU countries instead of islands. NO any hidden fee.
In US and Canada,we use Fedex or UPS; In UK and EU countries,we use DHL or freight shipping service.
Yes, after shipping, we keep you updated with tracking numbers via Email
NO. Every reformer ships with clearly illustrated instructions and very easy-to-follow video.It can be assembled without difficulty,just like a walk through the park — no specialty tools required.
We offer a 30-day return service: if it’s not the right fit, you can ship back for refund
Every Nexace wood reformer comes with a 5-year frame warranty, 1.5-year warranty for the rest. We stand behind our craftsmanship for the long haul, and our support team is available 7 days a week to help with any issue.