Shipping Policy

We offer free shipping for all our pilates machines with Standard Ground Shipping (UPS or Fedex or equivalent logistics company) to US mainland,Canada ,UK and EU countries,

TO US:

  • We ship from US
  •  Normally 5-8 business days (for reference only) and plus 1-3 business days processing time (note: unless we specifiy different processing time on the listing page)
  • Sometimes new stock on the way,so total delivery time to you may up to 15-25 days ,if this is true ,this shipping info will show you at product listing page and checkout steps
  • Shipping service not availalble for Alaska, Hawaii and U.S. territories.
  • Shipping service not availalble for APO or FPO addresses in US
  • PO box address not acceptable

TO EU countries

  • We ship from DE
  • Normally 5-8 business days (for reference only) and plus 1-3 business days processing time
  • Sometimes new stock on the way,so total delivery time to you may up to 20-30 days ,if this is true ,this shipping info will show you at product listing page and checkout steps
  • If your address is in a remote area,islands etc that out of shipping service range,we will inform you to cancel the order
  •  NO taxs or fees for customers to pay. We responsible

TO UK 

  • We ship from UK
  • Normally 5-8 business days (for reference only) and plus 1-3 business days processing time
  • Sometimes new stock on the way,so total delivery time to you may up to 20-30 days ,if this is true ,this shipping info will show you at product listing page and checkout steps
  • If your address is in a remote area,islands etc that out of shipping service range,we will inform you to cancel the order
  •  NO taxs or fees for customers to pay. We responsible

 

TO Canada 

  • We ship from Canada
  • Normally 5-8 business days (for reference only) and plus 1-3 business days processing time
  • Sometimes new stock on the way,so total delivery time to you may up to 20-30 days ,if this is true ,this shipping info will show you at product listing page and checkout steps
  • If your address is in a remote area,islands etc that out of shipping service range,we will inform you to cancel the order

Special Note

  • If any damage to the carton box when you receive, please sign firstly,if possible, note any damaged crates/boxes on the delivery slip.then You must report any damage discovered AFTER unpacking to us within 48 hours of receipt. Retain all packing materials.Photographs, if possible, are a very helpful tool in preparing an insurance claim.
  • Depending on the extent of the damage of inside content, we will either ship replacements parts and/or replace the item.